We are a leading security consulting company with an essential focus on blockchain security and a community of like-minded people who are passionate about a common goal. Our mission is to make web 3.0 a safer place.
Hacken is the cybersecurity auditor protecting technological businesses and their communities worldwide. Hacken has grown from a small Ukrainian startup into one of the biggest Web 3.0 auditors since its launch in 2017. By promoting cybersecurity Hacken lets everyone become an ethical hacker to defend Web 3.0 space.
About the role: We are looking for an effective Account Manager who will help us scale the company's revenue by providing perfect customer service. Technical background is a must to succeed in this role (preferably - blockchain experience).
- Manage long-term (for cybersecurity sphere) projects: 2-10 weeks
- Establish long-term relationships with clients
- Coordinate with Sales Managers during the pre-sales cycle to schedule audits
- Coordinate with Auditors to estimate audit project timelines
- Manage team scheduling for client and research projects.
- Be a client's point of contact for all communications through the audit.
- Provide status updates to internal team and clients.
- Evaluate and escalate issues to management and facilitate resolution.
- Review and deliver reports to clients.
- Coordinate with Marketing team to publish audit reports.
Our ideal candidate can organize and structure processes and is a great communicator. They are excited by an opportunity to realize their professional potential and are driven by the speed of a fast-paced working environment in an innovative sphere.
- At least 2 years of hands-on experience as an Account Manager in a service IT company
- Advanced English
- Excellent communication skills
- Excellent organizational skills
- Experience in cybersecurity and/or crypto market
- Understanding of blockchain sphere
- Great opportunities for personal and career growth
- Challenging goals
- Minimum bureaucracy, maximum independence
- Budget for conferences, seminars and training that will help you grow as a professional
- Flexible working hours
- Office/remote work
- Medical insurance, paid vacation and sick leaves
