Salto X

is looking for:

Customer Success

Estonia, Talinn
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Who we are

Salto X enables Token Incentive Plans for Remote Startups. Create company tokens, distribute and manage on the Salto X platform. Share your company’s success with contributors - employees, contractors & freelancers, advisors, board members & remote employees wherever they are.

Tanya Chaikovska

Chief Community Creator
Linked-inSchedule a call

Elise Sass

LegOps Mastermind
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Krists Avots

Chief Enabler Officer
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Ragnar Sass

Chief Stereotypes Crusher
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YOUR CHALLENGES:

  • Drive the all steps of the on-boarding process, through legal and tech adoption and overall success of our customers
  • Build on-boarding guides for contributors and work on overall onboarding strategy
  • Ensure all account issues are quickly resolved, working with cross-functional teams internally
  • Provide regular, proactive recommendations to optimize the use of our platform
  • Identify opportunities to expand our partnership with customers
  • Work closely with marketing department, enabling the flow of information of (future) customers needs
  • Tracking and improving key account metrics

‍

GET ONBOARD IF:

  • Relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
  • Experience working with a portfolio of accounts, supporting a highly legal or technical product
  • Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
  • Ability to set priorities, drive decisions and get closure on recommendations and issues
  • Excellent presentation, written and verbal communication skills
  • Empathy, resilience and speed

‍

It's great if you are:

WHY US:

  • Working in early-stage startup on its journey to shaping the world
  • Company tokens with monthly vesting
  • Physical and mental health yearly allowance to cover your insurance, sports actives, therapy
  • 4 company-covered trips per year
  • Remote / co-working subscription
  • Access to mentorship/knowledge platforms

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Up for the challenge?
apply here:

Match Me
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